AI & Voice

Maintenance AI Triage

When a tenant reports a problem, the AI gathers the details, flags anything urgent, and opens a work order with full context — so nothing sits in a voicemail.

  • Structured intake from tenant requests
  • Flags urgent issues so they don't get missed
  • Auto-creates work orders with full context
  • Hands you a ready-to-assign work order
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Maintenance AI Triage in the Rentway app
Maintenance AI Triage is included on every Rentway plan. No per-feature fees No setup fee No contract
app.rentway.ai
Maintenance AI Triage in Rentway

Structured intake

Instead of a vague “it’s broken” text, the AI asks the right follow-ups — what, where, how bad — and captures a clear, complete request.

Urgency flagging

It tells the difference between a dripping faucet and a burst pipe, and surfaces the urgent ones so they don’t sit unseen.

Work order, ready to go

The AI opens a work order with full context and hands it to you ready to assign — you stay in control of who gets dispatched.

Frequently asked

Does it dispatch vendors automatically?

It opens a fully-detailed work order and hands it to you to assign — you decide which vendor gets the job.

How does a tenant start a request?

By text, in the portal, or through the AI — all of it lands as a structured maintenance request.

Will it catch emergencies?

It flags urgent issues so they surface immediately instead of waiting in an inbox.

AI Included on Every Plan

Maintenance AI Triage — and every other feature — is included on every plan. You only pay for capacity.

Solo

$24/mo

or $19/mo billed annually

1–3 units
2 team seats
60 AI voice minutes/mo

Core platform included

  • AI property-manager agent — chat & automations
  • Dedicated AI phone number & call routing
  • 24/7 AI receptionist & SMS leasing assistant
  • Online rent collection & autopay
  • Accounting, ledger & bank reconciliation
  • Maintenance, work orders & inspections
  • Leasing, applications & tenant screening
  • Native eLease e-signatures — no per-signature fees
  • Website builder & public listing pages
  • Tenant & owner portals
  • Communications — email, SMS & unified inbox
  • Shared team inbox — notes, assignments & live updates
  • AI form filler — upload a form, it fills it for you
  • Document storage & tenant legal notices
  • Reporting — rent roll, P&L, AR aging & owner statements
Start trial

Starter

$59/mo
4–20 units
5 team seats
100 AI voice minutes/mo

Core platform included

  • AI property-manager agent — chat & automations
  • Dedicated AI phone number & call routing
  • 24/7 AI receptionist & SMS leasing assistant
  • Online rent collection & autopay
  • Accounting, ledger & bank reconciliation
  • Maintenance, work orders & inspections
  • Leasing, applications & tenant screening
  • Native eLease e-signatures — no per-signature fees
  • Website builder & public listing pages
  • Tenant & owner portals
  • Communications — email, SMS & unified inbox
  • Shared team inbox — notes, assignments & live updates
  • AI form filler — upload a form, it fills it for you
  • Document storage & tenant legal notices
  • Reporting — rent roll, P&L, AR aging & owner statements
Start trial
MOST POPULAR

Growth

$59 + $2/door

over 20 units · e.g. 50 units = $119/mo

21–190 units
15 team seats
500 AI voice minutes/mo

Core platform included

  • AI property-manager agent — chat & automations
  • Dedicated AI phone number & call routing
  • 24/7 AI receptionist & SMS leasing assistant
  • Online rent collection & autopay
  • Accounting, ledger & bank reconciliation
  • Maintenance, work orders & inspections
  • Leasing, applications & tenant screening
  • Native eLease e-signatures — no per-signature fees
  • Website builder & public listing pages
  • Tenant & owner portals
  • Communications — email, SMS & unified inbox
  • Shared team inbox — notes, assignments & live updates
  • AI form filler — upload a form, it fills it for you
  • Document storage & tenant legal notices
  • Reporting — rent roll, P&L, AR aging & owner statements
  • Portfolio management & role-based access
Start trial

Portfolio

$/mo
191+ units
Unlimited team seats
1,500 AI voice minutes/mo

Core platform included

  • AI property-manager agent — chat & automations
  • Dedicated AI phone number & call routing
  • 24/7 AI receptionist & SMS leasing assistant
  • Online rent collection & autopay
  • Accounting, ledger & bank reconciliation
  • Maintenance, work orders & inspections
  • Leasing, applications & tenant screening
  • Native eLease e-signatures — no per-signature fees
  • Website builder & public listing pages
  • Tenant & owner portals
  • Communications — email, SMS & unified inbox
  • Shared team inbox — notes, assignments & live updates
  • AI form filler — upload a form, it fills it for you
  • Document storage & tenant legal notices
  • Reporting — rent roll, P&L, AR aging & owner statements
  • Dedicated AI agent server (Hermes)
  • White-label owner portal
  • Custom onboarding, integrations & API
Contact sales

Everything, in one platform — from $19/mo.

Every feature is included on every plan. You only pay for capacity.