Maintenance

Maintenance Requests

Tenants report issues; you see them organized and triaged.

  • Included on every plan — no per-feature fees, no per-signature fees
  • Driven by your AI assistant when you want it hands-off
  • Part of one connected system — no exports, no duplicate entry
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Maintenance Requests in the Rentway app
Maintenance Requests is included on every Rentway plan. No per-feature fees No setup fee No contract

Frequently asked

How do tenants submit a maintenance request?

Tenants report an issue right from their portal, including a description and photos. It lands in your maintenance queue immediately so nothing gets lost in a text thread or voicemail.

Does Rentway organize requests so I am not buried in them?

Yes. Incoming requests are grouped and triaged by property, unit, and status so you can see what is new, what is in progress, and what needs your attention at a glance.

Can I see which property and unit a request belongs to?

Every request is tied to the tenant, their unit, and the property, so you always know exactly where the issue is without asking follow-up questions.

AI Included on Every Plan

Maintenance Requests — and every other feature — is included on every plan. You only pay for capacity.

Solo

$19/mo

billed annually

1–3 units
2 team seats
AI voice — add-on ($24 / 60 min)

Everything included

  • AI property-manager agent — chat & automations
  • AI SMS leasing assistant — texts answered 24/7
  • Online rent collection & autopay
  • Accounting, ledger & bank reconciliation
  • Maintenance, work orders & inspections
  • Leasing, applications & tenant screening
  • Native eLease e-signatures — no per-signature fees
  • Website builder & public listing pages
  • Tenant & owner portals
  • Reporting — rent roll, P&L, AR aging & owner statements
  • Add AI voice (phone) anytime — $24 / 60 min
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Starter

$49/mo
4–20 units
5 team seats
100 AI voice minutes/mo

Everything included

  • AI property-manager agent — chat & automations
  • Dedicated AI phone number & call routing
  • 24/7 AI receptionist & SMS leasing assistant
  • Online rent collection & autopay
  • Accounting, ledger & bank reconciliation
  • Maintenance, work orders & inspections
  • Leasing, applications & tenant screening
  • Native eLease e-signatures — no per-signature fees
  • Website builder & public listing pages
  • Tenant & owner portals
  • Communications — email, SMS & unified inbox
  • Reporting — rent roll, P&L, AR aging & owner statements
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MOST POPULAR

Growth

$49 + $1.70/door

over 20 units · e.g. 50 units ≈ $100/mo

21–100 units
15 team seats
500 AI voice minutes/mo

Everything included

  • AI property-manager agent — chat & automations
  • Dedicated AI phone number & call routing
  • 24/7 AI receptionist & SMS leasing assistant
  • Online rent collection & autopay
  • Accounting, ledger & bank reconciliation
  • Maintenance, work orders & inspections
  • Leasing, applications & tenant screening
  • Native eLease e-signatures — no per-signature fees
  • Website builder & public listing pages
  • Tenant & owner portals
  • Communications — email, SMS & unified inbox
  • Reporting — rent roll, P&L, AR aging & owner statements
  • Portfolio management & role-based access
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Portfolio

From $399/mo
100+ units
Unlimited team seats
1,500 AI voice minutes/mo

Everything included

  • AI property-manager agent — chat & automations
  • Dedicated AI phone number & call routing
  • 24/7 AI receptionist & SMS leasing assistant
  • Online rent collection & autopay
  • Accounting, ledger & bank reconciliation
  • Maintenance, work orders & inspections
  • Leasing, applications & tenant screening
  • Native eLease e-signatures — no per-signature fees
  • Website builder & public listing pages
  • Tenant & owner portals
  • Communications — email, SMS & unified inbox
  • Reporting — rent roll, P&L, AR aging & owner statements
  • Dedicated AI agent server (Hermes)
  • White-label owner portal
  • Custom onboarding, integrations & API
Contact sales

Everything, in one platform — from $19/mo.

Every feature is included on every plan. You only pay for capacity.

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